Delivery Information

1. Deliveries next day service is subject to availability and terms*

1:1 Please check over your items to ensure that they look to be intact before signing for them.

1:2 Notifications of claims – If your goods are damaged when you receive them, please note on the delivery sheet and refuse the items with the driver. Please contact Customer Services who will be happy to rectify this problem as soon as possible.

1:3 If you do sign for goods and later discover them to be damaged, please contact customer services as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.

1:4 Shortages – It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages and contact Customer Services. Incorrect items – Please refuse any incorrect items and mark the delivery sheet as incorrect items. Please contact Customer Services.

1:5 Delivery prices – These vary by region, country, speed of delivery and by product type. Prices are notified on our website and appear as a seperate item on your product(s) price.  

1:6 Please note that dispatch will not take place if you have not received an order confirmation email.

1:8 GC Bay Partners does not offer “take away” or “disposal” services for old bedding at this time.

1:9 GC Bay Partners  cannot cover any losses arising from incomplete or damaged deliveries.

1:A National deliveries (Ireland, Mainland UK and UAE)

1:A:1 We use a carrier service for our National deliveries. Whilst they AIM to deliver between the specified times, on the selected delivery date, we cannot guarantee this. GC Bay Partners are unable to cover any loss of earnings etc for these occasions but will do our best to get your goods to you as soon as possible.

1:A:2 All of the items are delivered by ONE MAN, to the first accessible ground floor door of the premises.

1:A:3 With larger items the driver may require some assistance to offload the items.

1:A:4 Please note the driver cannot call before delivery.

1:A:5 European orders are processed and fulfilled by Gabriel Scientific Limited, Dublin, Ireland.

2. Failed delivery attempt

2:1 PLEASE DO NOT DISPOSE OF YOUR EXISTING BEDDING ITEMS UNTIL YOU HAVE RECEIVED YOUR ORDER FROM US.  We do not advise that you dispose of any of the items that you are replacing until you have received and checked your items from us. 

2:2 Although we always strive to deliver within the agreed dates and times, we do occasionally come up against problems that can make this impossible. In the event that we are unable to make the delivery on the selected date, we will contact you as soon as we can to advise you and make alternative arrangements. Please be aware that, where we use a carrier, we are not always able to control the delivery process and have to rely on the information that we are given.

2:3 If you have supplied incorrect delivery details we will do our best to get your items to you as soon as possible (once we have the correct information). However there will be a charge for this (see section 3).

2:4 Please note that we cannot be held responsible for any losses arising from a late or failed delivery.

3. Amending deliveries

3:1 Amendments to date/addresses before the item has been dispatched from us – Free

3:2 Amendments to date/addresses after the items have been dispatched from us but before the delivery has been made – will attract the cost of change fee, levied upon us, by our delivery service.

3:4 Failed delivery attempts, due to no one being at the property – additional delivery service fee’s may be passed on to you in full (not guaranteed same day).

3:5 Failed delivery attempts, due to customer supplying incorrect information – additional delivery service fee’s may be passed on to you in full (not guaranteed same day).

4. Risk

4:1 We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, GC Bay Partners will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.

4:2 Once delivery has been made it is the customers responsibility to take reasonable care of the items.